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FAQs

SHIPPING . CONTACT

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team by using the contact page and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, American Express and PayPal.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

What are the shipping times for your products?

We take 2-4 days to process your order.


Do you ship all over the world?

Yes, absolutely. We deliver worldwide.


Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via the contact page


Some items are missing from my order, what is going on?

Our products are shipped separately according to your order. If, for example, it contains materials from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive soon.


I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us an image of the damaged item in question to by using the contact page and we will send you a similar replacement item as soon as possible.



I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to learn more about it, please contact us by email by using the contact page.

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