Free shipping over $60

OUR TOP FAQs

Most frequently asked questions

If you haven't received one or if the tracking number doesn't work, no worries, simply email us at contact@alya-hair.com and we'll solve it!

We offer a 30-day money-back guarantee if you are not satisfied with any Alya Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a full refund will be returned to your account within 7 days.

Please be careful to make sure all shipping details are correct upon checkout as Alya Hair will not refund or compensate for incorrect shipping information.

To initiate a return, simply email us at contact@alya-hair.com with the details below:

Name:
Address:
Email address:
Order Number/Proof of Purchase:
Product type and colour:

If you have purchased an Alya product from a retailer you will need to contact the retailer directly for their returns policy.

Sure. Just email us at contact@alya-hair.com. However, we do ship same day so make sure you email us straight away.

PAYMENT

We process online payments with Stripe and Paypal - 100% safe and secure!

We accept Clearpay, GPay, Paypal, Visa, MasterCard and American Express.

On this website you will be charged in USD.

SHIPPING

Yes we ship worldwide.

Free shipping for orders over $59.00 instead of 5.99$ for orders under $59.00

Standard Shipping Times

USA and Canada: 10 - 21 days
Oceania: 10 - 21 days
Europe: 10 - 21 days
Latin America: 10 - 25 days
Other countries: 14 - 30 days

Processing Times

Orders can sometimes take 1-3 days to process after placing the order before shipping out.  We do not ship on weekends.

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Your package will be left in a safe place or returned to your local post office. 

WARRANTY & RETURNS

We offer a 30-day money-back guarantee if you are not satisfied with any Alya Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a full refund will be returned to your account within 7 days.

Please be careful to make sure all shipping details are correct upon checkout as Alya Hair will not refund or compensate for incorrect shipping information.

To initiate a return, simply email us at contact@alya-hair.com with the details below:

Name:
Address:
Email address:
Order Number/Proof of Purchase:
Product type and colour:

If you have purchased an Alya product from a retailer you will need to contact the retailer directly for their returns policy.

Please allows 3-10 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.

Of course every Alya product is created to the highest standards and rigorously checked before it is sent to you. But if, for any reason you feel your Alya product is not performing as it should be please email contact@alya-hair.com with evidence of the fault. A replacement or refund will be organised immediately. All
Alya Products now come with a 2 Year Warranty. To initiate a warranty replacement/refund, simply email us at contact@alya-hair.com with the details below:

Name:
Address:
Email address:
Order Number/Proof of Purchase:
Product type and colour:
What is the fault with the product? (provide photo and/or video evidence):

PERFECT WAVER

Frequently asked questions about the PERFECT WAVER

It is very important to always use a heat protectant on your hair prior to styling. On freshly died hair, heat can change or alter the tone of the colour. It is very important to test heat on a small section of your hair before uring the PERFECT WAVER on your entire head. 

The PERFECT WAVER is suitable for hair of any thickness, however, they will not work on very curly hair. We suggest blow-drying your hair or brushing it straight before clamping. We have tutorials for short and long hair on our social media and throughout our website. Hair should be at ear length to use our 32mm waver.

The PERFECT WAVER is the original game-changing hair waver. Our original extra-large triple barrel hair waver is the largest in the world! Made with ionic ceramic barrels it means your hair is positively charged with minimal damage. Alya Hair is the brand trusted by celebrities, stylists, salons and influencers across the globe. We lead the pack. We change the game. We create the trends.

Always use a Heat Protectant spray before styling. However, our products are made so that they are do protect your hair as much as possible. The crystal powder tourmaline ceramic glaze barrels produces up to 6x more negative ions than just plain old ceramic barrels. This infuses moisture, decreases breakage and stops hair from getting frizzy!

This can be because you are turning your waver heat up too high. When you use a higher heat (e.g. 210 °C) on the hair to wave or curl it, the cuticle can slam shut and flatten so much that it won’t hold a bend. A super-flat cuticle works well when you want shiny, sleek strands, but not so much when you want texture. Using a lower temperature (e.g. 180°C) will create a longer-lasting bend. In saying that, if your wave or curl drops out within a minute or two of waving/curling your hair, you probably need to dial up the heat.

PERFECT BRUSH

Frequently asked questions about the PERFECT BRUSH

Secure payment

With Stripe & PayPal

Free shipping

Free shipping from $60

Money back garentee

30 days money back garentee

24/7 Support

Response in less than 12 hours